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WEB DEVELOPMENT |
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| Q: |
Will I have any say in what my website looks like? |
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Yes, you certainly will. jDynamic develop the look-and-feel of your website to compliment your existing colour scheme and corporate style. If you don't have one, one of our designers will develop a professional style for your website. You will have the opportunity to provide feedback, or special requests during the development of your website's style. |
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| Q: |
I already have a website, but am not happy with it. Are you able to revamp it? |
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Yes, jDynamic not only designs new business websites, but can update existing sites to meet your requirements. |
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| Q: |
Will I be able to update information on my website? |
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Depending on your budget, jDynamic can integrate a Content Management System (CMS) into your website. This will allow you to update most content on your website via a secure, password-protected administration panel. You can access the CMS from with your web browser from any computer connected to the Internet, and there's no software to install! |
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| Q: |
How long before my Website is built? |
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The size and complexity of the website will determine how long it takes to develop. Smaller sites take less than 2 weeks, whereas larger online catalogues take up to 7 weeks or more. During the development phase we will ask you for certain content and feedback. The sooner you can provide this, the faster your website will be operational. |
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| Q: |
What is an Email Form? |
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This is an online form where a prospective client can type their details and ask questions. These details are then converted into an email format and sent directly to your email address. |
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How do I maintain my Website? |
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If your website includes a Content Management System (CMS), you will be able to update most of the content yourself. If your website does not contain a CMS, any changes or additions to your site are done at a rate of AU$65 per hour. Most changes are completed within 3 business days of the request. |
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WEB HOSTING |
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| Q: |
What is Website Hosting? |
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This means your website is placed on a computer which is accessible to anyone connected to the Internet anywhere in the world 24 hours a day, seven days a week. |
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| Q: |
What is the difference between Unix accounts and Windows accounts? |
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Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use Windows. |
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| Q: |
What do I need to use web hosting services? |
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Web browser and Internet connection is all that is needed. |
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| Q: |
What happens if I purchase additional products in the middle of the month? |
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Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle. |
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| Q: |
Can I purchase additional disk space? |
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Additional disk space can be purchased through your web based control panel. |
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| Q: |
How do I change my billing information? |
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Log into your control panel. Then go to Billing->Billing Info menu, and click the Change Billing Info button. |
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| Q: |
How do I change my contact information? |
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Log into your control panel. Go to Acct. Preferences->Contact Info and edit your contact information. |
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| Q: |
What is SSL? |
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The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities. |
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| Q: |
I lost my password, what should I do? |
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Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions. |
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What happens if I exceed my data transfer limit? |
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Any data transfer in excess of plan threshold will be charged at the end of the billing period. |
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EMAIL |
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| Q: |
I can't send mail with Outlook Express. I get a rcpthosts error. |
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You need to check your pop3 box before sending mail trough the server. When the POP3 box is checked, you can send emails within the next 15-30 minutes. |
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| Q: |
I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address. |
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Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com |
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How do I get FormMail working? |
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It's a perl script. You need to add .pl as extention for CGI. You can find it on the web options page. |
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DOMAIN NAMES |
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| Q: |
What is a Domain Name? |
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Put simply, this is a unique world wide Internet address, which when typed into any web browser will display your website. |
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| Q: |
What does "register a domain name" mean? |
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The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect. |
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How much does a domain name registration name cost? |
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The prices vary depending on the plan you select. |
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| Q: |
What are the rules for registration of .net and .org names? |
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They are the same as for .com. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations. |
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| Q: |
What is a stopgap domain? |
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A stopgap domain alows to create hosting if you don`t have any domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn`t have any registration records in the DNS. |
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Are .com, .net, and .org domain names available for registration on a global basis? |
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Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe. ICANN-accredited domain name registrars are also located in various countries around the world. |
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| Q: |
How long does it take to register or transfer a domain name? |
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It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay. |
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| Q: |
Will my name and contact information be publicly available? |
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Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. |
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| Q: |
What is a domain name? |
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Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet. |
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| Q: |
I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains? |
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Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. jDynamic supports hosting of such domains. |
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Someone else has registered by company's name as a .com domain name. What is the process for resolving my complaint? |
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All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cybersquatting" and cyberpiracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm. |
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INTERNET MARKETING |
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| Q: |
How many visitors can I expect to get to my website? |
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The number of regular visitors to your website can vary depending on your target market, industry, seasonal variation, and market trends. A popular, broad-focused market can attract well over 1000 unique visitors per day. A small, highly-focused market would generate less. |
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How will people find my site? |
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jDynamic will assist in marketing your site on an ongoing basis to make sure people know you are available to be seen on the Internet 24 hours a day, 7 days a week. An essential component would be Search Engine Optimisation, where we work to make sure you remain on top of most well known Search Engines. With your co-operation, jDynamic will help your site achieve maximum results. |
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What is Search Engine Optimisation? |
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Your website address will be listed and found by prospective clients typing keywords into search engines. If your site is optimised, the search engine will bring up your company name in response to relevant questions and requests for the products and services you provide. |
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TROUBLESHOOTING |
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| Q: |
When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error. |
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Use FTP active mode (disable passive). It is in your computer's FTP configuration. |
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| Q: |
I am getting errors with FrontPage. |
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Try switching it off and back on. |
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| Q: |
ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON. |
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Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again. |
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| Q: |
My webalizer doesn't work. What's the problem? |
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One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly. |
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| Q: |
The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it. |
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WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link. |
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| Q: |
I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource. |
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This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free). |
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